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Returns Policy

Please enclose your original invoice, indicating reason for return.
All items to be returned within 7 days of receiving costume. Returned costumes received after this 7 day period will receive will qualify for a credit note instead of a refund. Credit Notes are valid for One Year from date of issue. Credit Notes will only be accepted under given Customers name.

Wigs, Stockings, Masks, Mankinis, and Underwear, can not be returned due to hygiene reasons.
Faulty wigs can be returned, please indicate fault on invoice. Wigs found not to be faulty will be returned to you.

Unfortunately we do not offer an exchange. You will need to place a new order on website and return original item for refund
We do not refund delivery costs.

 If you are not satisfied with your purchase, just simply return it to us and we will refund you
provided the following conditions are adhered to;

Items must be returned in ORIGINAL PACKAGING, with all tags intact and accessories still sealed, costume(s) must be unworn (except for purpose of fitting). Returns to be sent by RECORDED DELIVERY only. Please retain your receipt as proof of postage.
Please send returns to the following address: 

Cavan Town, 
Co Cavan,

 Payment can be made by Visa, MasterCard, Laser or Paypal. Customers can also place orders via email/phone and pay for goods with Cheque/ Draft. To be made out to Costume in Euro Amount. Goods will not be sent until payment has cleared.

It is required that all purchases made on website are done so by persons over 18 years of age.

If the Customer decides to cancel an order, the order must be cancelled by contacting Costume before dispatch of the goods. If the goods have been dispatched, the Customer will still be liable for full payment.

All goods are sent by recorded delivery. Costume sends all deliveries in good faith. Costume can not be responsible for any delays or loss of goods while in the care of the Courier Company

All details provided to us by the customer will not be passed onto any other parties. All information will be kept private.